Click Here Frequently Asked Questions (FAQ)
AWT Transportation FAQ | Dulles Airport Car Service
📞 571-490-6288
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1. How is pricing calculated for airport transfers?
We offer flat-rate pricing only. Your fare is fixed at the time of booking—no surprises, no hidden fees. Pricing depends on distance and vehicle type
(Black Sedan or SUV). FAQ
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2. Are there any extra charges for traffic or delays?
No. We do not charge extra for traffic delays or travel time. Your price remains the same regardless of road conditions.
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3. Are there any additional charges at all?
The only variable cost is:
• Express Toll Roads (if used)
These tolls fluctuate based on real-time traffic demand and are added when applicable.
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4. How can I lock in a fixed price?
To receive a guaranteed flat rate:
• Advance reservations are required
Booking ahead ensures your trip is confirmed with a fixed price and no last-minute changes.
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5. How does airport pickup at Dulles (IAD) work?
We offer flexible pickup options:
• Curbside Pickup (Doors 1–7)
• Meet & Greet inside the terminal
Your chauffeur will coordinate with you directly for a smooth pickup experience.
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6. What is the waiting time policy for airport pickups?
• Domestic Flights:
30 minutes complimentary waiting time after landing
• International Flights:
1 hour 20 minutes complimentary waiting time after landing
After this grace period, additional waiting may apply.
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7. What is Meet & Greet service?
Meet & Greet is a premium service where your chauffeur:
• Meets you inside the terminal with a name sign
• Assists with luggage
• Escorts you to your vehicle
Perfect for international arrivals and first-time travelers.
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8. Where will I be picked up at the airport?
At Washington Dulles International Airport (IAD), pickups are typically at:
• Doors 1 through 7 (Arrivals level)
Your driver will confirm the exact door via phone or text.
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9. What if I prefer door-to-door pickup instead of curbside?
Your chauffeur can wait in the cell phone lot and arrive at your door when you are ready. Just call or text, and the driver will pull up immediately.
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10. What happens if my flight is delayed?
We track your flight in real time. Your pickup time will automatically adjust based on your actual arrival—no extra charge within the waiting period.
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11. Do you operate during peak hours and heavy traffic times?
Yes, we provide service 24/7, including:
• Early mornings
• Rush hours
• Weekends and holidays
And remember—no extra charge for traffic delays.
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12. What types of vehicles do you offer?
We specialize in:
• Black Sedans – Ideal for business and solo travelers
• Black SUVs – Perfect for families and groups
All vehicles are clean, comfortable, and professionally maintained.
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13. Is your service private or shared?
All rides are 100% private. You will never share your vehicle with other passengers.
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14. How far in advance should I book?
We strongly recommend booking in advance to:
• Secure availability
• Lock in your flat rate pricing
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15. Can I book a ride the same day?
Yes, based on availability. However, advance booking is always preferred to guarantee fixed pricing and on time pick ups.
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16. Why choose AWT Transportation DullesTransfer.com?
• Flat-rate pricing (no hidden fees)
• No extra charges for traffic
• Professional chauffeurs
• Real-time flight tracking
• Reliable, on-time service
• Luxury black sedans & SUVs